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  • Raj H

How VoIP Works: The Story behind the Success of Efficient CRM

The Concept of VoIP or Voice Over Internet Protocol may seem a little overwhelming to a lot of people as they do not entirely understand how it works. Kindly keep reading while we try to break down this tremendously intuitive technology and show you how important and efficient it is for your business.


As Call Centers have become less relevant in recent years, the demand for Remote Work Platforms has risen rapidly. A high-quality and high efficiency communication software helped businesses adapt successfully during this period by using Cloud Phone Services as traditional methods no longer sufficed. A few decades ago, people would place calls using a landline telephone plugged into an outlet next door; VoIP has completely changed the game by bringing in Cross Platform Communication on the table. You can take your extension wherever you go with apps built for both Android and iOS, Softphones for WebRTC on Windows and many more. It is the future of business communication, and you are not waiting any longer to take advantage. Why let your competitors catch up with technology which could be yours first?


Communication is vital for the success of any organization. And so is efficiency. This is where VoIP takes the advantage over other phone services. It eliminates the need for telephone lines by using high-speed internet connections and in doing so, saves up to 80 percent of your business’s phone bills. Isn’t it fascinating?


But that is not all.

By integrating VoIP with Security, the caliber of the 3CX software is unmatched.

3CX is a software-based PBX or Private Branch Exchange packed with ridiculously advanced unified communication features that help a business increase their productivity, mobility, and efficiency. It enables inbound and outbound calls via VoIP services while keeping everything secure.

Lastly, the use of VoIP and 3CX in conjunction with Microsoft Dynamics 365 CRM has been coherent for increasing customer engagement. It’s like someone is giving you the best seat in a cricket stadium, as these software with their core built on similar principles learn from each other while providing an immersive experience for users. This demonstrates how certain technologies can coexist rather than compete against one another.


Do you have questions about VoIP? Our experts are here to help. Contact us today and we'll be happy to answer any of your questions. Thanks for choosing IT Services Pros! - The Rockfort IT Team. Visit our website www.rockfortglobal.com today to learn more about our products and services or call us at 1300 00 RFIT (7348)


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